Marketing often gets a bad name because marketers fail to demonstrate ROI. There are two parts to this issue: one is in the planning and the other is in the post-campaign measurement.
In this blog I'd like to share how I work out whether a campaign is going to deliver ROI. If I can't demonstrate that it has a high chance of success - before we start planning the actual activity - then it's scrapped. Even if it sounded like an amazing idea when it was first floated.
This process applies for almost all marketing activities and campaigns, whether it is advertising, email, direct mail, an exhibition or event, PR, or social media. Here's what you do...
1. Work out how much this activity will cost you to execute and administrate
This needs to take into account everything related to the promotion, including planning time, creative costs (e.g. graphic design), printing costs, sales people’s time or lost opportunity cost etc.
2. What is your objective?
What is your objective for this activity? Where in the buying process does this activity aim to work?
I've blogged before about setting your strategic objectives: now is the time to set your tactical objectives. These objectives are the specifications for each of the "subassembly" marketing activities that make up your marketing machine.
Don't make the mistake of thinking that a promotional activity is all about raising awareness. Many activities are more effective at driving loyalty in existing customers or supporting people who are already aware of you but are not yet customers. In most cases, an activity will act in more than one stage of the buying process.
Your objectives for an exhibition, for example, might be to
For every marketing activity, you need to define:
Let’s take the example of an email campaign.
Now we know that our priorities for this campaign are to look professional and reputable, to allude to the customer’s problem and show how this product will solve it, and to lead recipients to the website link.
Consider the process from the buyer's point of view. Why would they take the trouble to click through? What's in it for them? How will your email get them to take action?
A good specification for a tactical marketing activity should include:
This list isn't exhaustive as it'll depend on your activity. However, you’ll need all of these in most marketing activities.
3. Work out the value of achieving those objectives
To do this, first you need to calculate the value of customers at each stage of the buying process. This is easier than you might think.
Here's a worked example:
In this example, if my marketing activity cost £400 and its objective was to generate awareness (at a value of £0.40 per person), then I would need to make sure it reached at least 1,000 people for it to deliver a return on my investment. This is your break-even point. Your marketing activity must exceed this value to deliver a return.
4. Model different scenarios
In your calculation above, see what happens to your profit under different promotion scenarios. What happens if, say, you put two people on your exhibition stand instead of one? You would incur a higher outlying cost but you would reach more people. Would it be worth it?
Play out a few scenarios and work out how much you need to spend in order to maximize your profit.
If you want to use this process in your business to see robust, sustainable sales results, I'd love to help you. I usually start with a free 30-minute consulting call, like a "test drive", so you can see what I'm like to work with. Then we'd talk about what you want to achieve in your business and see if I'm the right person to help you.
If this sounds interesting, please drop me a line. I'd love to see if I can help.
This article is derived from the first edition of 'Watertight Marketing' by Bryony Thomas. It was written with permission and under licence during my time as a Certified Practitioner 2014-2019. The original intellectual property remains with Watertight Marketing Ltd. For more information visit watertightmarketing.com
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