Early on in any engineering design process, there's always a period of fact-finding.

• What are other people doing successfully? Let’s make sure we make use of any existing knowledge and build on what others have achieved.
• How will you build this system? What techniques will be most appropriate? What components should you consider including? Which suppliers will you use? What are the costs likely to be?
• Is there any IP we need to be aware? Are there any regulatory restrictions that need to be considered?

​Apply the same process to your marketing.

In my last blog ("What's the point of marketing?") I discussed how the first step in engineering a new product is to establish its purpose. In marketing it's the same, you need to establish the purpose of your marketing and how it needs to support your customers at every stage of their buying decision.
Once you've done that, you need to define your specification.

An engineering specification or functional design specification will typically include everything you want the product to do, how it should work, how it should be manufactured, timescales, cost restrictions and any other pertinent requirements.

In my last blog, I used the example of designing a keyboard. In this scenario, I'd need my specification to describe...

• The type of computer or tablet it was going to be suitable for
• Whether it'd be wired or wireless
• The keyboard layout
• The colour, size, shape and ergonomics
• Whether it would include any extra functionality such as media buttons or an integrated mousepad

It's always tempting to sidestep this phase or start with a rough outline of what you want to achieve, However, the consequences of this approach can be costly.

I always say that creating a marketing wish-list is easy – it's prioritising it that's the hard part. That's why I use the Watertight Marketing methodology with many of my clients. It's a logical and structured approach to prioritising your marketing activities to get the best return on your investment.

Using this approach, you "traffic-light" the "leaks" in your marketing processes and address the red leaks first, in the right order.

But it's not a once-and-you're-done activity.

​I recommend clients review their leaks every six months or so, to stay focused on their priorities and on track to achieve their long-term goals.

​As you might imagine, after working on addressing a red leak in your business, hopefully it will turn orange and then eventually green. However, that doesn't always happen. Why? Because you are working towards a constantly moving goal-post. 

Most people who aren't marketers think of marketing as "getting your name out there". That if you want more customers, then you just need to tell more people about your product or service.
 
This assumes two things:
1. That as soon as people hear about you, they'll just "get it" and immediately understand the benefits of your product.
2. That the decision to buy is an easy one that doesn't involve too much thought.
 
If you sell an impulse-buy, like cupcakes, chocolate bars or jewellery, those assumptions are probably correct. So a marketing strategy that focuses on promotion (or "getting your name out there") is probably correct.
 
However, for most businesses I work with, at least one of these assumptions is wrong. 

How long does it take to buy from you?
 
This sounds like an easy question. But, it actually has 3 different answers depending on what you want to do with the information.

You might be talking about elapsed time, accrued time or your welcome window. Here's the meaning of each time-period and when you should use it in your marketing strategy.

Last month I posted about how to do your own strategic marketing. It's not an easy process which is why most ambitious business owners get a consultant in.

I've worked with a lot of businesses who have worked with a consultant before me. But many tell me they've not been very impressed with the results. The reason is invariably because the consultant was thinking tactically and not strategically. For example, they were focusing only their area of expertise such as social media or PR.

Unless you know what to look for, this can be difficult to spot. The impact might not be felt until it's too late, when a lot time and money has been spent.
​
I'm writing this list in the hope that my clients will keep me accountable to it. If I'm doing one of these things then my standards are slipping and I don't want that to happen. So hold me to it!

Here are the signs to look for:

Today I'm going to show you exactly what I do as a strategic marketing consultant. I’m going to share the 6 steps that I would take you through in creating a robust marketing strategy. If you do all this then you won’t need to spend a penny on a consultant like me.

But why on earth would I do this? Am I trying to put myself out of business? Far from it!

I’m prepared to bet that the kind of ambitious business owner I’d like to work with will take one look at this and say, “That’s an awful lot of work Ros, I don’t have the time and besides, I need an outside perspective to do this effectively. Why don’t we talk?”

So, here’s your complete guide to doing your own strategic marketing. If you find you can't or don’t want to do this alone - do give me a call.

We all know that it is cheaper to win business from an existing customer than to find a new one. Even so, it's easy to take long-term customers for granted. The danger is that once you start to take them for granted, you begin to lose them.

No matter what your business, your customers have a relationship with you. The stronger the relationship they have with you, the more loyal they will be. It'll then be harder for a competitor to lure them away.
I've mentioned before the parallels between buying decisions and relationships. The process of nurturing a new customer is similar in many ways to meeting and dating a new love.

And the parallel doesn't end there. In both situations, it’s not uncommon to find that relationships somehow get neglected over time. We are all familiar with divorce rates reported in the press. Do you know how many of your long-term customers quietly decide to move to a competitor?

If your sale is quite transactional, It’s easy to forget that you need to sustain your customer relationships to avoid them drifting away.
​
So how do we “keep the magic alive”? Funnily enough, this might start to sound a little like marriage advice: